We're here to help.
Every support message is read and answered by the person who built the app. We aim to reply within two business days — usually sooner.
Contact by app
Trace
Recipe and ingredient-science app for iOS, Android, and web. For bugs, account questions, subscription issues, or feature requests:
support@tracebio.appMagic Football League & everything else
For all other apps, or if you're not sure where to write:
support@offtheclockstudio.appWhat to include
The more of this you can share, the faster we can fix things:
- The app and, if you know it, the version number (usually shown in the app's settings screen).
- Your device and operating system — for example, "iPhone 15, iOS 18" or "Pixel 8, Android 15."
- What you were doing when the problem happened, and what you expected instead.
- A screenshot or screen recording, if the issue is visual.
Account & data requests
You can delete your account directly inside each app's settings. If you'd rather we handle it, or you want a copy of your data, email privacy@offtheclockstudio.app from the address tied to your account and tell us which app it concerns. We'll confirm before anything is permanently removed.
Refunds & subscriptions
Purchases and subscriptions are processed by the App Store or Google Play, so refunds go through them: Apple handles refund requests at reportaproblem.apple.com, and Google Play handles them from your order history. If you're stuck, write to us and we'll point you in the right direction.